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Business Challenge:
Stretch Assignment Challenges HR Executive in Complex, Rapidly Changing Environment.
- World leader in management consulting and outsourcing services is challenged to meet market scrutiny in preparation for an Initial Public Offering.
- Highly respected Associate HR Partner is chosen for a stretch assignment: reinvent the company's global human resource systems to align it with the transition from private to public.
- Collaboration with senior level partners will be required to create consensus for a massive organizational change.
- New skills and tactics are needed to gain support for large-scale change during tough economic times.
How Break Through Consulting Helped:
Information:
- Analyzed the company's existing 360-assessement data.
- Conducted customized qualitative interviews.
- Interviewed the HR Executive for a self-assessment.
- Shadowed the HR Executive observing him in peer interactions, team and executive collaborative situations.
Insight:
- Discovered that this HR Executive was valued for consensus building and collaboration. However the culture more highly valued decisiveness, action-oriented communications and quick execution.
- Recognized that to be more authentic, he had to leverage his strength in collaboration and consensus building by increasing his visibility, speaking out more often and adopting more concise business language.
- Realized that his unique subject matter expertise was highly valued by the company.
Innovation:
- Accepted that as a content expert within the company, he was indeed qualified to "play" with global leadership.
- Increased preparedness for meetings allowed the HR Executive to step-up his participation and communicate -- in business language - a clear and concise point of view.
- Learned to leverage his strength in consensus building to drive new and different ideas.
- Learned to maximize relationships to build political backing for change initiatives in advance.
Impact:
- During the coaching assignment, the HR Executive successfully created a shared services business model that streamlined and consolidated operations and reporting requirements, saving the company $968,000 annually with no deterioration in service satisfaction.
- Managing Partner recognized the HR Executive's increased/more effective participation in meetings as a result of coaching.
- HR Executive reported being more confident, engaged and better able to deliver.
- New-found passion and authenticity, inspired him to deliver that same level of intensity to his volunteer organization, achieving a goal to extend his influence through a wider network.
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